Returns and Exchanges

If you change your mind about your purchase, items can be returned for a refund or exchange with in 30 days of delivery. Items must be returned in their unused condition and in their original packaging.

When returning items, please ask for a receipt at your post office as this will act as your proof of postage.

Please note

- We are unable to offer refunds on pierced jewellery for hygiene reasons

- The buyer is responsible for the cost of return shipping

- Postage charges will not be refunded

To start your returns process, email us on using the 'contact us' page.

  

Under the UK’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not yet been despatched. If your order has been despatched you will need to return the order to us at your own expense.